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Return Policy

RETURN POLICY

If you are not satisfied with your order, you have the right to return the products you have purchased and request a refund. Products must be returned within 14 calendar days from the date of delivery, which is indicated on the shipping document of ------------- Please follow the instructions below for the return process.

  • Contact us at 2114126186 or send us a message through the contact form.
  • The return of the products is recommended to be made with ------------- .

· Refund is made by deposit to your bank account after checking the product.

· The shipping costs of the returned product are borne by the customer. In cases of incorrect, damaged or generally defective products, the shipping costs are borne by the store.

POLICY CHANGES

If you are not satisfied with your order, regarding the size, colour, design you ordered, the products can be returned within 14 calendar days from the date of delivery and replaced immediately. Please follow the instructions below for the return process.

· Contact us at 2114126186 or send us a message through the contact form.

  • The return of products is recommended to be made with -------------.

· The return costs of the product are borne by the customer and the shipping costs of the new order are borne by our store.

· In case the customer wants to make a change for the second consecutive time, he will be charged with the return and shipping costs.

In order to accept the return of the products you must:

· the return must be made within 14 calendar days from the date of receipt

  • the product has not been used

· be packed in its original packaging and accompanied by all its labels

· the product must be accompanied by all the necessary documents proving the transaction (e.g. Retail Purchase Order, Order Form, etc.)

Cancellation of orders

You can cancel your order before the completion of the online process.

Cancellation of an order that has been invoiced, packed and delivered to the courier company by us will not be accepted.

The order cancellation process can be done either by phone 2114126186 or by email at smaragdasart@gmail.com

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